Our comprehensive quality management system
has earned us ISO certification (view our ISO
9001:2000 certificate). Below is a breakdown of our
quality management system:
a.
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RECEIVE
ENQUIRY - First we will get a customer enquiry by
email, fax, call, etc. The customer's company name,
contact individual, contact information, inquiry details
/ issues, etc. are recorded for our reference.
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b.
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SEARCH SUITABLE SUPPLIER
- Once we have collected all your information and requirements,
we use our extensive data resources to find appropriate
suppliers. We will discuss with the best-suited potential
supplier and recommend 3 for comparison of service quality
and costs.
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c.
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CONFIRM PRINT -
For OEM cases, we prefer to receive product prints/designs
from clients. If providing prints is a problem, we ask
clients to submit a sample so that we can make prints.
Prints are faxed/e-mailed to clients for their approval.
The print is created to match client requirements. The
print is not sent to the maker until the client has
confirmed that it meets their requirements. Whenever
necessary, modifications to the print are made until
the client provides approval. |
d.
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SAMPLE CONFIRMATION
- Having received the product sample from the manufacturer,
we check its quality and dimensions with the clients
specifications. When we can confirm the sample meets
all requirements, we send it to the customer for their
approval. We will keep adjusting the product until our
customer confirm. And then forward the sample and information
to our maker. |
e.
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PRODUCTION - Throughout
the production process of your order, our dedicated
quality control (QC) team regularly checks with the
maker and monitors the manufacturing process from start
to finish. |
f.
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FINAL CHECK - When the production phase has been
completed, the QC team will carry out final checks before
the order is shipped to the client. We will have a detailed
list of requirements and dimensions of the product. |
g.
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SEARCH SUITABLE SHIPPING AGENT - If there are
no further concerns or problems, we ship the product
to our client and alert them by SHIPPING INVOICE. |